Frequently asked questions
What if I don’t have my customer number and security PIN to log in?
If you do not have your log in details please contact [email protected] with ‘Request for customer log in details’ in the subject line. If you have forgotten your PIN, click on ‘Forgotten your PIN?’ and we will send it to you immediately via email.
What do I do if I want to change my ship to and/or my despatch address?
If you would like to make any changes to your address details on your account, you can now make these changes yourself once you have logged into your account or please contact [email protected] with ‘Request to change customer address’ in the subject line
I cannot pay with a pro-forma invoice - how can I request a tax invoice?
You can now request a tax invoice once you have logged into your account and add a new purchase order, where required or please contact [email protected] with ‘I would like a tax invoice’ in the subject line
Is auto-renewal an option?
Yes, currently auto-renewal is an option when you choose to renew choosing to pay via a tax invoice. Once you have selected auto-renewal, you will receive an email confirmation and for your next renewal, you will be sent a statement 60 days before your expiry date.
I do not want to receive paper renewals, what should I do?
If you wish to move to going paperless to minimise our environment impact, please complete webform found at https://forms.tandfonline.com/go-paperless
What does a journal subscription include?
Most subscriptions, whichever format, print or online, are for the calendar year from January–December. This is also sometimes referred to as the 'volume year' or shown as ‘period’ beside your orders on the payment site. Below provides details of what is included in a subscription based on the customer type:
Personal subscriptions
Personal subscribers may purchase a maximum of 4 subscriptions per year, they are strictly for personal, non-commercial, use only. The reselling of personal subscriptions is prohibited. Proof of personal use may be required, and subscriptions must be purchased with a credit/debit card, or a personal check.
A personal subscription includes content published in the year of purchase.
If there is no pricing available on the Individuals tab, please contact [email protected] with the subject Individual Price Request, quoting the name of the journal in the body of the email.
Institutional subscriptions
Institutional subscription rates are available for educational institutions, government organizations, non-profit groups, and hospitals. These subscriptions include perpetual access to online content published in the year of purchase and access to archive content from the subscribed title to 1997, during your subscription year (where applicable).
If you would like to subscribe via your subscription agent
Please contact our agents team to help with subscription queries.
Print subscriptions
If you purchase a print subscription for the current year, this will include any issues we've already published since January, plus those remaining for the year. Please allow 6 weeks for the delivery of printed issues.
NB. If you purchase a print subscription for next year, you won't receive anything until content for the new year is published.
Online subscriptions
A current-year online subscription will include access to all issues for the current calendar year. It may also include back access to articles published in previous years, depending on the journal and subscription type. Should you require further information about what access is included in a subscription please contact [email protected].
If you purchase an online subscription in advance (i.e. for next year), you will not have online access until January. At that point, current-year policies will take effect.
If I cancel my subscription, will I receive a refund?
No refunds will be given after the first issue of the journal for the year has been despatched for print subscriptions and after the 28th February (current year) for online-only subscriptions.
I have cancelled my subscription but want to resubscribe, how can I do this?
If you would like to resubscribe to your previously cancelled orders, please contact [email protected] with ‘Request to re-order my subscription for order number (add order number)’ in the subject line.
I paid my subscriptions fees, but this is not showing on the secure payment site, what should I do?
Please allow 24 hours for your renewal to show on the secure payment site, if this does not appear please contact [email protected]
Why I am still being chased to renew my order when I have already paid?
Where renewal payments have been sent via cheque or payment transfers, please allow up to 5 working days for these to be processed. During this time, renewal reminders will continue to be automatically sent from our system; please ignore these reminders if you have recently paid.
How do I claim for a missing issue?
You must claim for a missing issue within six months of publication of that issue. To claim, please email [email protected] Please include the full title of the journal you are missing, the year, volume, and issue number. Also, your full name, address, and customer account/order number.
How do I access my personal or society subscription online?
Online access to the journal content is available via Taylor & Francis Online. If your personal subscription includes online access you will be sent instructions on how to activate your access once your order has been processed. For details on how to make the most of your online access, visit the Taylor & Francis Online Help Centre
If you need help with online access, please visit our comprehensive online help section, or contact us and we will be pleased to assist.
I’ve registered, but my account has not been activated. What should I do?
Once you've submitted your registration, we'll send a confirmation email to the email address you gave us. This message includes a validation link that you need to click on to activate your account.
Unfortunately, these confirmation emails can sometimes be caught in spam filters. So, please check for the email in your spam folder and also add @tandfonline.com to your safe senders list.
How do I activate my institution’s online subscription?
If you manage your institution’s online access, you will need to create an individual account on Taylor & Francis Online and have it linked to your institution’s subscriptions. For further details on how to do this, here are a few links to help:
How do I update my institution’s IP ranges?
Do you support Athens and how do I update my institution’s account?
Do you support Shibboleth and how do I update my institution’s account?
What are the available authentication options?
How do I run usage reports on my institution’s account?
How do I set up Link Resolvers?
How do I show my institution’s logo on Taylor & Francis Online?
How do I set up an additional Administrator Account?
How can I access online access to previous volume years?
What happens to our access if we don’t renew our subscription?
If your subscription has lapsed, you will retain access to the years to which you subscribed. For example, a subscription in 2010 will mean you retain access to the 2010 content in perpetuity. Access to the archive will restored once your payment has been processed.
How do I order a new subscription?
You can order by emailing us at [email protected] It would help if you could provide the title to which you wish to subscribe as well as your contact details, including your full postal address, email address and your telephone number.
If the title offers online access to personal subscribers, you can also order online at www.tandfonline.com, by finding the journal to which you want to subscribe and clicking the green ‘subscribe’ button.
This will take you to a list of the subscription pricing options for that journal. Select the option you want by clicking the appropriate Buy now button.
