Frequently asked questions
What if I don’t have my customer number and security PIN to log in?
If you do not have your log in details please contact [email protected] with ‘Request for customer log in details’ in the subject line.
What do I do if I want to change my ship to and/or my despatch address?
If you would like to make any changes to your despatch address, either complete the request via the payment site or please contact [email protected] with ‘Request to change customer journal despatch address’ in the subject line
I cannot pay with a pro-forma invoice - how can I request a VAT receipt?
If you need a VAT receipt, please email us at the following address and include a purchase order (if required) [email protected]
I do not want to receive paper renewals, what should I do?
If you wish to move to going paperless to minimise our environment impact, please complete webform found at https://forms.tandfonline.com/go-paperless
What does a journal subscription include?
Most subscriptions,whether print or online, are for the calendar year, January–December. This is also sometimes referred to as the 'volume year' or shown as ‘period’ beside your orders on the payment site
A personal subscription includes content published in the year of purchase. Subscription’s purchased at a personal rate, where these apply, are strictly for personal, non-commercial use only. The reselling of personal subscriptions is prohibited. Personal subscriptions must be purchased with a personal check, debit, or credit card.
Institutional subscription rates are available for educational institutions, government organizations, non-profit groups and hospitals. These subscriptions include perpetual access to online content published in the year of purchase and access to archive content from the subscribed title to 1997, during your subscription year (where applicable).
If you would like to subscribe via your subscription agent
Please contact our agents team to help with subscription queries.
If you purchase a print subscription for the current year, this will include any issues we've already published since January, plus those remaining for the year. Please allow 6 weeks for delivery of printed issues
NB. If you purchase a print subscription for next year, you won't receive anything until content for the new year is published.
A current-year online subscription will include access to all issues from the current year. It may also include back access to articles published in previous years, depending on the journal and subscription type. Should you require further information about what access is included in a subscription please contact [email protected].
If you purchase an online subscription in advance (i.e. for next year), you will not have online access until January. At that point current-year policies will take effect.
If I cancel my subscription, will I receive a refund?
No refunds can be made after the first issue of the journal for the year has been despatched for print subscriptions and after the 28th February (current year) for online only subscriptions.
I have cancelled my subscription but want to resubscribe, how can I do this?
If you would like to resubscribe to your previously cancelled orders, please contact [email protected] with ‘Request to re-order my subscription for order number (add order number)’ in the subject line.
I paid my subscriptions fees, but this is not showing on the secure payment site, what should I do?
Please allow 24 hours for your renewal to show on the secure payment site, if this does not appear please contact [email protected]
Why I am still being chased to renew my order when I have already paid?
Where renewal payments have been sent via cheque or payment transfers, please allow up to 5 working days for these to be processed. During which time, renewal reminders will continue to be automatically sent from our system; please ignore these reminders if you have recently paid.
How do I claim for a missing issue?
You must claim for a missing issue within six months of publication of that issue. To claim, please email [email protected] Please include the full title of the journal you are missing, the year, volume, and issue number. Also, your full name, address, and customer account/order number.
How do I access my personal or society subscription online?
Online access to journal content is available via Taylor & Francis Online. If your personal subscription includes online access you will be sent instructions on how to activate your access once your purchase has been processed. For details on how to make the most of your online access, visit the Taylor & Francis Online Help Centre
If you need help with online access, please visit our comprehensive online help section, or contact us and we will be pleased to assist.
I’ve registered, but my account has not been activated. What should I do?
Once you've submitted your registration, we'll send a confirmation email to the email address you gave us. This message includes a validation link which you need to click on to activate your account.
Unfortunately, these confirmation emails can sometimes be caught in spam filters. So, please check for the email in your spam folder and also add @tandfonline.com to your safe senders list.
How do I activate my institution’s online subscription?
If you manage your institution’s online access you will need to create an individual account on Taylor & Francis Online and have it linked to your institution’s subscriptions. For further details on how to do this, here are a few links to help:
How do I update my institution’s IP ranges?
Do you support Athens and how do I update my institution’s account?
Do you support Shibboleth and how do I update my institution’s account?
What are the available authentication options?
How do I run usage reports on my institution’s account?
How do I set up Link Resolvers?
How do I show my institution’s logo on Taylor & Francis Online?
How do I set up an additional Administrator Account?
How can I access online access to previous volume years?
Access to back volumes is also available via our Online Journal Archive products
What happens to our access if we don’t renew our subscription?
If your subscription has lapsed, you will retain access to the years to which you subscribed. For example, a subscription in 2010 will mean you retain access to the 2010 content in perpetuity.
How do I order a new subscription?
You can order by emailing us at [email protected] It would help if you could provide the title to which you wish to subscribe as well as your contact details, including your full postal address.
If the title offers online access to personal subscribers, you can also order online at www.tandfonline.com, by finding the journal to which you want to subscribe and clicking the green ‘subscribe’ button.
This will take you to a list of the subscription pricing options for that journal. Select the option you want by clicking the appropriate Buy now button.